I call, I say my six digit serial number VERY CLEARLY.
They transfer me to Tiffany in Jamaica (no joke.)
She confirms my name, location and number, while saying the phrase, "by the way" far too often. I don't have the heart to explain that "by the way" isn't a lead-in phrase.
One minute later, I have a confirmation that cyan/magenta/yellow toner is zooming towards me... within three days.
Ordering Copier Toner- New Regime:
Call 800 number. Follow several prompts until I reach a human. Give the human my serial number. Human tells me I need to call my local office. Gives me local office, and representatives name.
Call local office, which disavows any knowledge of said representative, and also my machine. Offers to take a message. I leave a message.
TWO WEEKS LATER...
I call again, and get processed through a phone tree, which directs me to a website.
I try to order toner through the website, which directs me to the same 800 number.
I call the 800 number again and get the following-
PRESS 1 for for supplies under a contract
If you have an all-inclusive contract, press 1
If you would like supplies, press 1
Press 1 for supplies under a contract
To order supplies, please see our website.......
At which point, my head exploded. Luckily, my brains are cyan, magenta, and yellow, so my co-workers were able to restock the machine with them nicely.